At Lovemart, we are committed to providing our valued customers in Australia with exceptional products and services. Please review the following information regarding our shipping and returns policy within Australia:
Shipping
We currently offer shipping services exclusively within Australia, ensuring you can enjoy our products throughout the country. Here's what you need to know about our shipping options:
- Standard Shipping: Lovemart provides FREE standard shipping for all orders within Australia. This is our way of enhancing your shopping experience while ensuring you receive your products conveniently. Please allow 2 to 10 business days for standard shipping deliveries, depending on your shipping address. Please allow additional time for rural areas, where delivery may take longer.
- Express Postage: For those who desire faster delivery, we offer Express Postage at an additional cost. When you choose this option, you can expect your order to arrive more swiftly. Express shipping typically takes 1 to 5 business days, depending on your shipping address. Please allow additional time for rural areas, where delivery may take longer.
- Shipping Times: For orders placed before 12 PM AEST, we strive to ship them on the same day. Orders placed after this time will be shipped within 24 hours, unless a different shipping time is indicated on the product page.
- Free Shipping Method: Our free shipping offer typically utilizes Australia Standard Post; however, we retain the right to select the most efficient shipping method when necessary to ensure the prompt and secure delivery of your order.
- Discreet Packaging: Your privacy and satisfaction are paramount to us. Regardless of your chosen shipping option, all orders are shipped in plain, unmarked packaging with no mention of our company name or the contents inside.
Returns and Refunds
We want you to be completely satisfied with your Lovemart purchase. Please review our returns and refund process below:
- Return Period: You may return most new, unopened items within 30 days of delivery for a full refund.
- Return Shipping Costs: If the return is a result of our error (e.g., you received an incorrect or defective item), we will cover the return shipping costs. If the return is due to other reasons, the customer is responsible for return shipping expenses.
- Refund Process: Money will be refunded once we receive the returned item in its original, unopened condition. To ensure a smooth refund process, we may require photo or video evidence of the unopened item. You should anticipate receiving your refund within four weeks from the date we receive your return. This timeframe includes transit time for us to receive your return (typically 5 to 10 business days), processing your return (approximately 3 to 5 business days), and your bank's processing of the refund request (around 5 to 10 business days).
To initiate a return, please Contact Us with your order number and provide details about the product you wish to return. Our team will respond promptly with instructions on how to complete the return process.
At Lovemart, we are dedicated to ensuring your satisfaction and providing discreet, reliable service to our customers in Australia. If you have any questions or require further assistance, please don't hesitate to contact us. Your privacy, satisfaction, and enjoyment are our top priorities.
Thank you for choosing Lovemart for your intimate needs within Australia. We look forward to serving you with the utmost discretion and care.
With pleasure,
The Lovemart Team
